We hope you loved your order, but if something wasn’t quite right rest assured you can return it to us within 14 days of receiving your order!
All Returns must be accompanied by a returns form, click here.
Please read carefully below on our returns policy and how to proceed.
We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Tavi Boutique if the garment:
- Has a genuine manufacturing fault
- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.
- The garment has not been damaged whilst in the customer's possession or during delivery.
- The customer has proof of the garment purchase.
- The original labels and swing tags are attached to garment.
- Is not purchased as a SALE item
The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you.
We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.
Other than faulty goods, once we receive your return and subject to the conditions above, we will issue you a store credit or refund covering the cost of the item, excluding the shipping charges.
We aim to process your return within 5 working days of receiving and inspecting your returned item.